GENERAL INFORMATION
Orders containing in-stock merchandise usually ship within 1-2 business days. Orders are fulfilled in the order they are placed.
*Please note orders placed during holiday seasons or during select times under COVID may take longer to fulfill, however we pride ourselves on getting orders out quickly and take measures to do so during peak times to help avoid extra delays.
WHERE DOES SUNNISIDE SHIP?
We ship worldwide. If for any reason we are unable to ship goods to your location, a customer service agent from hellosunniside@gmail.com will contact you via email.
WHAT ARE MY SHIPPING OPTIONS?
For USA Orders:
- Free Standard Shipping (typically 8-10 business days once your order is filled): Eligible on orders over “X” dollar amount (see announcement bar near the top of sunnisideusa.com for details on this offer).
- Standard Shipping (typically 8-10 business days): $10.00
*Please note business days do not include weekends or holidays and although almost always delivered on-time.
For International Orders:
- Free Standard Shipping (typically 8-10 business days once your order is filled): Eligible on orders over “X” dollar amount (see announcement bar near the top of sunnisideusa.com for details on this offer).
- Standard Shipping (typically 8-10 business days): $12.00
*Please note international customers are responsible for any and all customs fees, taxes, tariffs or duties required by their respective government. Please note we are unable to fulfill any request to declare your package for any value other than the total retail value of the goods.
WHEN WILL MY ORDER SHIP?
Once your order is placed, your order gets processed, fulfilled and is then given to the shipping carrier. The shipping carrier sorts it, scans it, and sends it off. You get an email confirmation with tracking. Meanwhile, your package meets other cool packages from all over the world, is delivered to your home, then waits anxiously, excited to meet you.
Orders containing in-stock merchandise usually ship the same day when placed before 10 am PST Monday - Friday. Orders placed after 10 am PST are typically fulfilled and shipped within 24 hours Monday - Friday. Orders placed during weekends are still fulfilled, but typically do not ship until Monday.
*Please note orders placed during holiday seasons, large sales, or during select times under impact from COVID may take just a few days longer to fulfill. However, we pride ourselves on getting orders shipped as fast as possible and take measures to do so during peak times to help avoid extra delays. Please note that SUNNISIDE BEAUTY is not responsible for any delays caused by the shipping carriers.
WHY IS MY TRACKING NOT UPDATING?
We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, it may take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at hellosunniside@gmail.com with your order number and we’ll get to the bottom of it!
WANT TO CANCEL YOUR ORDER?
If you no longer wish to receive your order after placing it we can try our best to cancel it for you. However, our warehouse processes orders very quickly for customer convenience therefore it is not always possible.